Terms of Use

Last updated: October 1, 2025

Welcome to Spafinderpro.com, a service platform provided by CEBS Partnership Services Corporation ("CEBS," "we," "us," or "our"). These Terms of Use ("Terms") govern your access to and use of the Spafinderpro.com mobile application, website, APIs, and related services (collectively, the "Platform"). By creating an account, accessing, or using the Platform, you (each, a "User" or "Supplier," and collectively, "you" or "your") agree to be bound by these Terms. If you do not agree, please do not use or access the Platform.

1. Definitions

For purposes of these Terms:

"Application" means the Spafinderpro.com mobile application, available on Apple App Store, Google Play Store, or similar platforms.
"Booking" means a confirmed request by a User to a Supplier for a home-based or in-spa service through the Platform.
"Content" means any text, images, graphics, audio, video, or other material uploaded, downloaded, or appearing on the Platform.
"Platform Services" means the technology, applications, and website features that enable Users to discover, book, and pay for services offered by Suppliers.
"Service Fee" means the fee charged by CEBS for the use of the Platform, as described in Section 6.3.
"Supplier" means an independent individual or entity offering spa, beauty, wellness, or home services through the Platform.
"User" means any individual or entity using the Platform to browse, book, or pay for services.

2. Acceptance of Terms and Eligibility Requirements

2.1 Age Requirement

You affirm that you are at least eighteen (18) years of age. If the legal age in your jurisdiction is higher than eighteen, you must meet that higher age requirement. Persons under the minimum age are prohibited from registering for or using the Platform.

2.2 Legal Capacity to Contract

You represent and warrant that you have the legal capacity under the laws of your place of residence to enter into binding agreements. This means you are not:

A minor (unless emancipated or otherwise recognized by local law).
Legally declared incompetent or under guardianship.
Subject to any court order or statutory restriction that prevents you from entering contracts.

2.3 No Prohibition from Use

You confirm that no law, regulation, or agreement prevents you from accessing or using the Platform. Examples include, but are not limited to:

Economic or trade sanctions that bar your country or you personally.
Professional or industry-specific licensing restrictions.
Court-imposed injunctions or restraining orders.

2.4 Compliance with Laws, Regulations, and Codes

In using the Platform, you agree to comply with all applicable local, state, national, and international laws, regulations, and professional codes, including:

Data protection and privacy statutes.
Consumer protection laws.
Health, safety, and sanitation standards relevant to services booked through the Platform.
Anti-bribery, anti-corruption, and export control regulations.

2.5 Binding Acceptance of These Terms

By registering for an Account, clicking "I Agree," or otherwise accessing or using any part of the Platform, you:

Acknowledge that you have read and understood these Terms in their entirety.
Agree to be legally bound by every provision contained herein.

Your decision to engage with the Platform—including browsing services, making bookings, submitting payments, or communicating with Suppliers—constitutes unequivocal acceptance of these Terms.

2.6 Consequences of Non-Acceptance

If you do not agree with any provision of these Terms or cannot make the affirmations and warranties set out above, you:

Must immediately discontinue any use of the Platform.
Are not authorized to create an Account, make Bookings, or access any Content.

CEBS reserves the right to suspend or terminate your Account and refuse current or future access if you fail to comply with these eligibility requirements or any other provision of these Terms.

3. Modification of Terms

3.1 Right to Modify

CEBS reserves the unilateral right to amend, supplement, or replace any provision of these Terms at any time, for any reason. Such modifications may include, but are not limited to, changes in fees, user rights, dispute resolution procedures, data handling practices, and the addition or removal of features.

3.2 Publication of Updated Terms

Whenever CEBS makes any change to these Terms, we will:

Update the "Last Updated" date at the top of this document; and
Post the revised Terms in full on the Platform at the same URL or location where the prior version was accessible.

This ensures that all Users and Suppliers have continuous, easy access to the most current Terms.

3.3 Classification of Changes

To avoid confusion between routine edits and significant revisions:

"Non-Substantive Changes" include clarifications, typographical corrections, reformatting, and updates that do not adversely affect your rights or obligations.
"Substantive Changes" include any modification that materially alters your rights (e.g., fee increases, new liability waivers, changes to cancellation policies, or additions of arbitration clauses).

3.4 Notice of Substantive Changes

For all Substantive Changes, CEBS will:

Send an email to the address associated with your Account; and/or
Deliver an in-app notification when you next open the Platform.

This notice will summarize the key changes, explain how they differ from the prior version, and provide a link to the full, updated Terms.

3.5 Effective Date of Modifications

Unless otherwise stated in the notice of change, all modifications—both Substantive and Non-Substantive—become effective seven (7) days after publication on the Platform. CEBS may choose to implement certain critical security or legal updates immediately; in those cases, the notice will specify an alternative effective date.

3.6 Acceptance by Continued Use

Your continued access to or use of the Platform after the effective date of any modification constitutes your express acceptance of the updated Terms. For avoidance of doubt:

Accessing the Platform, browsing services, making a Booking, submitting payments, or communicating with Suppliers all count as continued use.
You are advised to review the Terms each time you access the Platform to ensure you remain in agreement.

3.7 Declining Updated Terms and Account Termination

If you do not agree to any updated provision of these Terms, you must:

Immediately discontinue all use of the Platform; and
Terminate your Account by following the process set out in Section 15 (Account Suspension and Termination).

Upon termination, CEBS will process any pending transactions or cancellations per the old Terms, to the extent feasible, and refund any unused balances or credits in accordance with Section 9 (Payment and Refunds).

3.8 Archival of Prior Versions

CEBS maintains an archive of all previous versions of these Terms. You may request a copy of any archived Terms by contacting our support team at support@spafinder.com. This archive serves to document your rights and obligations under the Terms in effect at any given time.

3.9 Questions and Feedback

If you have any questions about modifications to these Terms or require clarification on how they apply to your use of the Platform, please contact us at:

Email: support@spafinder.com
In-App: Help & Support → Terms & Policies → Contact Us

We welcome your feedback and will strive to respond to all inquiries within five (5) business days.

4. Account Registration and Maintenance

To access certain features of the Platform, you must create and maintain an "Account" as either a User or a Supplier. This section describes (a) what information you must provide, (b) how we verify your identity, (c) your duties to keep your Account secure, and (d) restrictions on transferring or assigning your Account.

4.1 Account Types

User Account – For individuals or entities seeking to browse, book, or pay for services.
Supplier Account – For independent professionals or businesses offering spa, beauty, wellness, or related services. Requires additional documentation (e.g., business registration, professional licenses).

4.2 Registration Information

When creating an Account, you must furnish accurate, complete, and up-to-date information, including:

Your full legal name (or registered business name for Suppliers)
A valid physical address
A working email address
A mobile or landline phone number
Any additional details required for your Account type (e.g., tax identification number, professional license number)

Failure to provide or maintain accurate information may delay verification, limit your access to Platform features, or result in suspension or termination of your Account.

4.3 Identity Verification

To protect the integrity of our community and comply with legal requirements, CEBS may require you to verify your identity or business credentials. Verification methods may include:

Email confirmation links
SMS or phone-based one-time passcodes
Uploading government-issued IDs or professional licenses
Third-party database checks

If you fail or refuse to complete any verification step when requested, we reserve the right to restrict, suspend, or permanently close your Account.

4.4 Account Security

You are solely responsible for safeguarding your Account credentials (username, password, security questions, and any multi-factor authentication methods). You agree to:

Choose strong, unique passwords and change them periodically
Not share your credentials with anyone or allow multiple individuals to use your Account
Log out after each session on shared or public devices
Promptly notify CEBS at security@spafinder.com if you suspect any unauthorized access, loss, or theft of your credentials

CEBS will never ask for your password via email or phone. Any request purportedly from CEBS for your password should be reported immediately.

4.5 Account Transfer and Assignment

Your Account is personal to you and may not be transferred, sold, or assigned to any third party—whether by operation of law, merger, sale of assets, or otherwise—without CEBS's prior written consent. Any attempted transfer in violation of this provision is void and may lead to immediate suspension or termination of your Account.

By registering and maintaining an Account, you agree to comply with all requirements set forth in this Section 4. Continuous failure to meet these obligations authorizes CEBS to suspend or terminate your Account and refuse future access to the Platform.

5. Use of the Platform

5.1 User Obligations

5.1.1 Lawful and Authorized Use

You agree to use Spafinderpro.com solely for purposes expressly permitted by these Terms. You must not access or use the Platform in any manner that:

Violates any applicable law, regulation, or professional code.
Facilitates the performance of illegal activities or unlicensed services.
Interferes with the rights of CEBS, other Users, or third parties.

5.1.2 Accuracy of Personal and Payment Information

You must:

Provide complete, accurate, and up-to-date personal information (name, address, email, phone).
Furnish valid, unexpired payment details when booking services.
Promptly update any changes to your contact or billing information.

Providing false, misleading, or stale information may result in declined bookings, suspension, or account termination.

5.1.3 Respectful Interaction

When communicating with Suppliers (and vice versa), you shall:

Treat all parties with courtesy, fairness, and respect.
Refrain from harassment, hate speech, discrimination, or other abusive behavior.
Use in-app messaging for professional, service-related discussions only.

CEBS may remove or redact any content deemed offensive or in violation of these standards.

5.1.4 Platform-Only Transactions

All service requests, confirmations, modifications, and payments must be conducted through Spafinderpro.com. You may not:

Solicit or accept bookings outside the Platform, including cash or direct transfers.
Encourage Suppliers to adjust pricing or fees outside the Platform's billing system.

Circumventing the Platform undermines service guarantees and may lead to immediate account suspension without refund.

5.1.5 Responsible Use of Content and Features

You shall not:

Upload, post, or distribute any content that infringes third-party rights, contains malware, or is otherwise harmful.
Impersonate any person or entity, or falsely state or misrepresent your affiliation.
Exploit Platform vulnerabilities or attempt to gain unauthorized access to any portion of the Platform.

5.2 Supplier Obligations

5.2.1 Licensing, Permits, and Insurance

Suppliers must:

Hold and maintain all necessary professional licenses, permits, and certifications required by local laws for each service offered (e.g., massage therapy, cosmetology).
Carry valid liability and property damage insurance covering in-home and off-site services.
Promptly renew or update credentials and provide proof upon CEBS's request.

5.2.2 Accurate Service Listings

For every service you list, you must:

Provide clear, detailed descriptions, including scope, duration, materials used, and any contraindications.
Publish accurate pricing, taxes, and any additional fees (e.g., travel, gratuity).
Maintain an up-to-date calendar of availability to avoid booking conflicts.

5.2.3 Service Performance Standards

You agree to:

Perform all services with the care, skill, and diligence consistent with industry best practices.
Use clean, sanitized tools and follow appropriate health and safety protocols.
Arrive punctually at the User's location and complete the service within the agreed timeframe, barring unforeseen circumstances.

5.2.4 Health, Safety, and Hygiene Compliance

Suppliers delivering in-home services must:

Adhere to local public health guidelines (e.g., COVID-19 precautions, sanitation).
Wear personal protective equipment (PPE) as required by law or industry standards.
Dispose of waste and used materials responsibly after each appointment.

5.2.5 Communication and Support

Suppliers are responsible for:

Confirming Bookings promptly after receipt of a request.
Notifying Users of any delays, cancellations, or changes at least 12 hours in advance whenever possible.
Responding to User inquiries and in-app messages within 24 hours during normal business days.

5.2.6 Prohibition on Off-Platform Payments

Like Users, Suppliers must process all payments through Spafinderpro.com. Accepting cash or direct deposits for services booked on the Platform is strictly forbidden and may result in immediate suspension, forfeiture of earned fees, and account termination.

5.3 Prohibited Conduct

CEBS enforces the following prohibitions to ensure the integrity, security, and reliability of the Platform. Any breach may lead to account suspension, termination, refund forfeiture, and/or legal action.

5.3.1 Technical Violations

You shall not:

Reverse engineer, decompile, or otherwise attempt to discover the underlying code, algorithms, or trade secrets of the Platform.
Use automated systems, bots, spiders, or scrapers to access, monitor, or copy any content or data.
Conduct denial-of-service attacks or otherwise overload the Platform's infrastructure.

5.3.2 Malware and Security Threats

You shall not:

Upload, transmit, or distribute viruses, worms, trojans, or other malicious code.
Attempt unauthorized access to our systems or other Users' accounts.
Share links or files containing exploits or phishing attempts.

5.3.3 Content and Behavioral Misconduct

You shall not:

Post defamatory, obscene, or infringing Content.
Engage in hate speech, harassment, bullying, or threats.
Solicit personal data from other Users or Suppliers beyond what is necessary for the service.

5.3.4 Legal and Ethical Breaches

You shall not:

Offer or request illegal services (e.g., unlicensed medical treatments).
Provide false or counterfeit credentials, licenses, or insurance information.
Participate in money laundering, bribery, or corruption through the Platform.

5.3.5 Enforcement Measures

Upon discovering any prohibited conduct, CEBS reserves the right to:

Immediately suspend or terminate the offending Account.
Retain any Service Fees or payments as liquidated damages.
Cooperate with law enforcement or regulatory bodies, disclosing relevant information.
Seek injunctive or equitable relief, in addition to any other remedies at law or in equity.

CEBS may also implement technical blocks—such as IP bans or device restrictions—to prevent future access by violators. Continuous monitoring and periodic audits help us maintain a safe and trustworthy environment for all platform participants.

6. Booking and Payment

This section describes, in detail, how Users request and confirm services ("Bookings"), how pricing is set and payments are processed, the fees CEBS charges for facilitating transactions, and the tax responsibilities of both Users and Suppliers. Each step and requirement is explained to ensure clarity and prevent misunderstandings.

6.1 Booking Process

6.1.1 Search and Selection

Users browse the Platform by category (e.g., massage, nail spa, haircut) or location.
Filters (price range, availability window, supplier rating) help narrow down options.
Users may view Supplier profiles—complete with service descriptions, photos, reviews, and credentials—before making a selection.

6.1.2 Service Details and Add-Ons

After choosing a Supplier, Users select:

The core service (e.g., 60-minute Swedish massage).
Preferred date and start time, subject to Supplier availability.
Optional add-ons (e.g., aromatherapy, hot stones, extended duration).

Each option displays any incremental cost and its impact on the total price.

6.1.3 Review of Booking Summary

Before payment, Users see a detailed summary showing:

Supplier name and profile photo.
Service description, duration, date, time, and location.
Breakdown of charges: base service fee, add-on costs, travel surcharge (if any), taxes, and CEBS Service Fee (Section 6.3).
Applicable cancellation or rescheduling policy for that Supplier.

6.1.4 Payment Authorization

Users enter or select a saved payment method.
By confirming, Users authorize CEBS to capture the full amount displayed.
Until payment authorization succeeds, the Booking remains pending; no Supplier commitment is made.

6.1.5 Confirmation Notification

Once payment is processed, Users receive a Booking confirmation via:

In-app notification.
Email to the address on file.
SMS (if enabled).

The confirmation constitutes a binding contract between User and Supplier, subject to these Terms.

6.2 Pricing and Payment

6.2.1 Supplier-Determined Pricing

Each Supplier independently sets and updates their service prices, which appear in real time on the Platform.
Pricing may factor in travel distance, special equipment, or premium materials.

6.2.2 Payment Processing

CEBS uses PCI-compliant, third-party payment processors (e.g., Stripe, PayPal) to handle all transactions.
Users' payment details are never stored on CEBS's servers; the processor manages secure storage and tokenization.
Transaction fees charged by the processor (e.g., interchange fees) may be passed through to Users or Suppliers, as disclosed at checkout.

6.2.3 Authorized Amounts and Holds

Depending on the Supplier's policy and local regulations, CEBS may place an authorization hold (pre-authorization) on the User's card before final confirmation.
Holds are released within the timeframe specified by the card issuer if the Booking is not confirmed or is canceled in accordance with Section 7.

6.2.4 Payment Failures

If payment authorization fails (expired card, insufficient funds, etc.), the Booking does not proceed.
Users are prompted to provide an alternative payment method or contact support.
Repeated failures may lead to temporary suspension of payment privileges.

6.3 Service Fees

6.3.1 Fee Structure

CEBS charges a Service Fee for each confirmed Booking. This Fee may be:

A percentage of the total Booking amount (e.g., 15%).
A fixed fee per Booking (e.g., ₱50 per transaction).
A combination of both (e.g., ₱30 + 10% of service cost).

6.3.2 Fee Transparency

The exact Service Fee is displayed in the Booking summary before payment.
Users and Suppliers can view historical Service Fees in their Account dashboard.

6.3.3 Non-Refundable Nature

Service Fees are non-refundable, except where CEBS cancels the Booking (see Section 7.2) or as otherwise provided by these Terms.
In the event of a partial refund to the User, the Service Fee remains with CEBS; only Supplier earnings and applicable taxes are returned.

6.3.4 Chargebacks and Disputes

Suppliers and Users must resolve payment disputes via the in-app resolution center (Section 9).
Any chargeback or reversal of payment initiated by the User's bank does not obligate CEBS to refund the Service Fee.

6.4 Taxes and Duties

6.4.1 User Tax Responsibilities

Users are responsible for paying any consumption taxes, value-added taxes (VAT), or similar duties imposed on service usage in their jurisdiction.
If tax is applicable, it is calculated and displayed in the Booking summary.

6.4.2 Supplier Tax Obligations

Suppliers must:

Register for and remit all relevant taxes (e.g., VAT, withholding tax, business tax).
Issue tax invoices or receipts in compliance with local laws.
Maintain records of transactions for audit and reporting purposes.

6.4.3 CEBS's Role in Tax Collection

Where required by law, CEBS may collect and remit taxes on behalf of Suppliers.
CEBS will notify Suppliers in advance if tax collection obligations change.

Continuous updates and enhancements may refine these processes—please review these Terms regularly.

7. Cancellation, Rescheduling, and Refunds

7.1 User Cancellation

7.1.1 Cancellation Windows and Fees

Each Supplier publishes a specific cancellation policy on their service page. At a minimum, all Suppliers must offer:

Full refund of the service charge if canceled at least 24 hours before the scheduled start time.
Fifty percent (50%) refund if canceled between 24 hours and 6 hours before the scheduled start time.
No refund if canceled within 6 hours of the scheduled start time.

If a Supplier's policy differs, the Platform clearly displays that policy in the booking summary.

7.1.2 Cancellation Process

To cancel a Booking, you must:

Navigate to My Bookings in the app or website.
Select the relevant Booking and tap Cancel.
Confirm cancellation and review any applicable penalty or refund amount.

Upon confirmation, you will receive an in-app notification and email summarizing the cancellation and refund status.

7.1.3 Rescheduling

Rescheduling a Booking is treated as a cancellation of the original appointment and a new Booking. If you reschedule:

Do so within the cancellation window to avoid penalties.
Select a new date, time, or Supplier, then follow the booking process anew.

Any difference in price between the original and new Booking will be charged or refunded accordingly.

7.1.4 Forfeiture of Fees

Service Fees charged by CEBS are non-refundable under all circumstances. Any penalty assessed under a Supplier's cancellation policy applies solely to the Supplier's portion of the charges.

7.2 Supplier Cancellation

7.2.1 Permissible Grounds for Cancellation

Suppliers may cancel a confirmed Booking only for valid reasons such as:

Personal emergency or sudden illness.
Unforeseen travel or equipment issues.
Force majeure events (see Section 7.4).

Suppliers must not cancel for arbitrary or discriminatory reasons.

7.2.2 Notification Requirements

Suppliers must notify both the User and CEBS through the Platform as soon as they know they must cancel, and no later than 12 hours before the scheduled start time—except in genuine emergencies.

7.2.3 User Remedies

When a Supplier cancels, Users have the choice to:

Receive a full refund of all amounts paid, including taxes and travel surcharges.
Rebook the same service with another Supplier at the original price.
Accept a credit or voucher for future use, valid for six (6) months.

7.2.4 Consequences for Frequent Supplier Cancellations

Suppliers who cancel more than three (3) confirmed Bookings in any 30-day period without valid cause may face temporary suspension or permanent removal from the Platform.

7.3 Refund Policy

7.3.1 Refund Methods and Timing

All approved refunds are issued to the original payment method. Depending on your bank or payment provider, refunds typically appear within 5–10 business days of approval.

7.3.2 Partial Refund Calculations

When only part of a Booking is eligible for refund (e.g., add-on services canceled within the window), CEBS will refund the prorated amount of the service fee and supplier charge, minus the non-refundable CEBS Service Fee.

7.3.3 Dispute Resolution

If you believe an incorrect refund or penalty has been applied, you may:

Open a case via Help & Support → Dispute a Charge.
Provide booking details, screenshots, and a description of the issue.
Work with CEBS and the Supplier to resolve the dispute within 14 days.

If unresolved, you may pursue arbitration under Section 16.

7.4 Force Majeure

7.4.1 Definition

"Force Majeure" means unforeseeable circumstances beyond a party's reasonable control, including but not limited to:

Acts of God (earthquakes, floods, hurricanes).
War, terrorism, riots, or civil commotion.
Governmental orders, public health emergencies, or labor strikes.

7.4.2 Suspension of Obligations

If a Force Majeure event prevents performance of any obligation under a confirmed Booking, the affected party must promptly notify the other party and CEBS. All service obligations are suspended for the duration of the event.

7.4.3 Notice and Documentation

The party invoking Force Majeure must:

Provide written notice within 48 hours of the event's start.
Furnish reasonable evidence (e.g., official reports, news articles).

7.4.4 Mitigation Duty

Both Users and Suppliers agree to use reasonable efforts to mitigate the impact of the Force Majeure event. If mitigation permits partial performance (e.g., remote consultations), the parties may renegotiate service terms in good faith.

The clear definition of cancellation windows, refund mechanics, and force majeure protocols, Spafinderpro.com ensures fair treatment for both Users and Suppliers while maintaining operational transparency. Continuous review and improvement of these policies safeguard everyone's interests and minimize disputes.

8. Independent Contractor Relationship

8.1 Nature of the Relationship

Every Supplier on Spafinderpro.com is an independent contractor. No contractual, fiduciary, or employment relationship is created between CEBS and any Supplier by virtue of these Terms or any Booking.

8.2 No Employment, Agency, or Partnership

Suppliers are not employees, agents, joint venturers, or partners of CEBS for any purpose. CEBS does not withhold taxes, provide employee benefits, or exercise direction or control over the manner in which Suppliers perform services.

8.3 Supplier Responsibility for Taxes and Benefits

Suppliers are solely responsible for reporting and remitting all taxes (income tax, value-added tax, social security contributions, etc.) arising from payments received through Spafinderpro.com. Suppliers must also obtain and maintain any insurance or employee benefit plans they deem necessary, including professional liability and workers' compensation insurance.

8.4 Supplier Control and Autonomy

Suppliers retain full discretion over how they choose to deliver services booked through the Platform, subject only to the quality standards and policies specified in these Terms. Suppliers determine their own schedules, tools, materials, techniques, and sequence of tasks, so long as they meet the expectations they set forth in their service listings.

8.5 CEBS's Limited Role

CEBS's role is limited to providing the technology and payment infrastructure that connects Users with Suppliers. CEBS does not:

Supervise Suppliers' work, set service methods, or enforce hours of service beyond digital scheduling.
Guarantee results of services or intervene in service delivery except as expressly provided in Section 9.
Assume any risk or liability arising from the Supplier's performance of services.

9. Platform Assistance and Dispute Facilitation

9.1 Scope of Assistance

CEBS may, at its discretion, assist Users and Suppliers in resolving disagreements arising from Bookings. Such assistance is limited to providing data, facilitating communication, and offering mediation services.

9.2 Transaction and Communication Records

Upon request by a party or an authorized third party (court, regulatory body), CEBS can furnish:

Detailed Booking records, including date, time, services requested, and fees paid.
Communications exchanged through the in-app messaging system.
Payment confirmations, refund records, and Service Fee breakdowns.

9.3 In-App Messaging and Escalation

CEBS provides an in-app messaging channel enabling Users and Suppliers to negotiate cancellations, reschedules, or service issues. If parties cannot reach a voluntary agreement within 72 hours, either may escalate the matter to CEBS support for mediation.

9.4 Mediation Services

At CEBS's sole discretion, mediation may include:

A structured negotiation session led by a neutral CEBS representative.
Review of evidence, including photos, service logs, and communication transcripts.
A non-binding recommendation outlining proposed remedies.

Mediation is subject to additional terms (e.g., confidentiality) communicated when services are requested.

9.5 Limitations and Disclaimers

CEBS does not:

Guarantee any specific outcome or enforce resolution recommendations.
Assume liability for disputes or for the accuracy of information provided by either party.
Act as a legal advisor; parties may seek independent legal counsel at their own expense.

10. Intellectual Property Rights

10.1 CEBS and Platform Intellectual Property

10.1.1 Ownership

All rights, title, and interest in the Spafinderpro.com Platform—software code, user interface designs, trademarks, logos, trade dress, and underlying technology—are owned by CEBS or its licensors.

10.1.2 License Grant to Users and Suppliers

Subject to these Terms, CEBS grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Platform solely for its intended purposes.

10.1.3 License Restrictions

You must not:

Copy, modify, or create derivative works of the Platform.
Reverse engineer or decompile any portion of the Platform.
Rent, lease, sublicense, or otherwise transfer your access rights to others.

10.2 User-Generated Content

10.2.1 License Grant to CEBS

By submitting any Content (reviews, photos, messages, or other materials) to Spafinderpro.com, you grant CEBS a perpetual, royalty-free, worldwide, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such Content for purposes of operating and promoting the Platform.

10.2.2 Representations and Warranties

You represent and warrant that:

You own all rights in the Content or have obtained all necessary permissions.
Your Content does not infringe any third-party rights or violate applicable law.

10.2.3 Removal of Content

CEBS may, but is not obliged to, remove or disable access to any Content that it deems, in its sole discretion, to violate these Terms or to be offensive, defamatory, or otherwise harmful.

10.3 Feedback and Suggestions

10.3.1 Submission of Feedback

We welcome your feedback, ideas, and suggestions to improve Spafinderpro.com. You may submit these through in-app forms or by emailing support@spafinder.com.

10.3.2 Assignment of Rights

By providing feedback, you agree that all ideas, enhancements, or inventions become and remain the exclusive property of CEBS. You hereby assign to CEBS all worldwide rights, title, and interest in such feedback, without additional compensation.

10.3.3 No Obligation to Implement

CEBS is under no obligation to implement, use, or compensate you for any feedback or suggestions submitted.

11. Privacy and Data Protection

11.1 Privacy Policy Incorporation

Your collection, use, disclosure, and retention of personal data in connection with the Platform are governed by CEBS's Privacy Policy, which is incorporated herein by reference.

CEBS may update the Privacy Policy from time to time; continued use of the Platform constitutes acceptance of those changes.

11.2 Data Collection

CEBS collects Personal Data and Usage Data to:

Provide, operate, and maintain the Platform.
Process Bookings, payments, and refunds.
Enhance user experience, perform analytics, and personalize content.
Comply with legal obligations and protect the rights of Users, Suppliers, and CEBS.

11.3 Data Use and Processing

CEBS processes data for the following purposes:

Transactional purposes: verifying identity, facilitating payments, sending confirmations.
Operational purposes: platform maintenance, customer support, fraud prevention, and security.
Improvement purposes: research, analytics, feature development, and marketing communications (where consented).

11.4 Data Sharing and Disclosure

CEBS may share data with:

Service providers and processors (payment processors, cloud hosting, communications).
Third parties for legal compliance, such as courts, regulators, or law enforcement.
Affiliates, in the event of corporate restructuring, merger, or acquisition, subject to confidentiality commitments.

CEBS requires all processors to implement appropriate technical and organizational safeguards.

11.5 User Rights and Controls

Depending on your jurisdiction, you may have rights to:

Access, correct, or delete your Personal Data.
Restrict or object to processing, or request data portability.
Withdraw consent where processing is consent-based.

To exercise these rights, contact privacy@spafinder.com or use the in-platform privacy settings.

12. Representations and Warranties; Disclaimers

12.1 User and Supplier Representations

By using the Platform, each User and Supplier represents and warrants that:

They are at least the legal age required to form binding contracts.
They have full authority to enter into and perform under these Terms.
Any information provided is accurate, current, and complete.

12.2 CEBS Disclaimers

The Platform and all services offered by Suppliers via CEBS are provided "as is" and "as available," without any express or implied warranties, including but not limited to:

Warranty of merchantability.
Warranty of fitness for a particular purpose.
Warranty of non-infringement.

CEBS does not warrant that the Platform will be uninterrupted, error-free, or secure.

12.3 No Endorsement

CEBS does not endorse, guarantee, or assume responsibility for the quality, safety, legality, or suitability of any services offered by Suppliers.

Reviews, ratings, and other user-generated content reflect individual opinions and not CEBS's views.

12.4 Legal Compliance

Users and Suppliers are solely responsible for ensuring that their use of the Platform and provision or receipt of any services comply with all applicable laws, regulations, and professional standards.

13. Limitation of Liability

13.1 General Limitation

To the maximum extent permitted by applicable law, CEBS's aggregate liability for all claims arising out of or related to these Terms shall not exceed the total Service Fees paid by the claiming party on the Platform in the six months immediately preceding the event giving rise to liability.

13.2 Exclusion of Damages

In no event shall CEBS be liable for any:

Indirect, incidental, special, punitive, or consequential damages.
Loss of profits, revenue, data, or goodwill.
Damages arising from third-party acts, omissions, or events.

13.3 Carve-Outs

Nothing in these Terms limits liability for:

Death or personal injury resulting from CEBS's gross negligence or willful misconduct.
Fraud or fraudulent misrepresentation by CEBS.
Any other liability that cannot be excluded or limited under applicable law.

14. Indemnification

14.1 Indemnity by You

You agree to indemnify, defend, and hold harmless CEBS, its officers, directors, employees, agents, and affiliates from and against any and all losses, including reasonable attorneys' fees, arising out of or related to:

Your breach or alleged breach of these Terms.
Your negligent, willful, or fraudulent acts or omissions.
Any Booking, transaction, or other use of the Platform by you or anyone accessing the Platform through your account.

14.2 Defense and Settlement

You will:

Promptly notify CEBS in writing of any claim.
Assume sole control of the defense and any settlement negotiations.
Not settle any claim in a manner that imposes liability or admission of wrongdoing on CEBS without CEBS's prior written consent.

CEBS may, at its option, participate in the defense at its own expense.

15. Termination and Suspension

15.1 Termination by You

You may terminate your CEBS account at any time by following the account-closure procedures in the Platform settings. Termination does not relieve you of any obligations or liabilities accrued prior to termination.

15.2 Suspension or Termination by CEBS

CEBS may suspend or terminate your access to the Platform, in whole or in part, immediately and without notice for:

Violation of these Terms or any policy referenced herein.
Fraudulent, abusive, or unlawful activity.
At CEBS's sole discretion, for any other reason with or without cause and without liability.

15.3 Effect of Termination

Upon suspension or termination:

You will immediately lose access to your account and any associated data.
CEBS may delete or disable your content, communications, and account information in accordance with the Privacy Policy.
Sections that by their nature survive termination (e.g., indemnification, limitation of liability, governing law) will remain in full force and effect.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms and any dispute arising out of or relating to them are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict-of-law rules.

16.2 Good-Faith Negotiation

Before initiating any formal dispute, the parties agree to attempt in good faith to resolve the dispute through direct negotiation for a period of thirty (30) days from the date one party provides written notice to the other.

16.3 Arbitration

If the dispute is not resolved by negotiation within 30 days, it shall be submitted to binding arbitration under the Philippine Dispute Resolution Center, Inc. (PDRCI) Rules. Arbitration shall be conducted by a single arbitrator, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.

16.4 Venue and Language

The seat of arbitration shall be Manila, Philippines. The arbitration shall be conducted in English, and all documents filed shall be in English or accompanied by certified translations.

17. Force Majeure

17.1 Excused Performance

Neither party shall be liable for any delay or failure to perform its obligations under these Terms to the extent such delay or failure is caused by an event beyond its reasonable control, including but not limited to acts of God, war, terrorism, strikes, pandemics, governmental orders, or power failures.

17.2 Notice Requirement

The party affected by a force majeure event must:

Promptly notify the other party in writing, describing the nature and expected duration of the event.
Take all reasonable steps to mitigate the event's impact and resume performance as soon as practicable.

17.3 Suspension and Termination

If a force majeure event continues for more than sixty (60) days, either party may terminate the affected portion of these Terms upon written notice, without liability for damages arising solely from the termination.

18. Severability

18.1 Partial Invalidity

If any provision or part-provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision or part-provision will be deemed struck from these Terms. The remainder of the Terms will continue in full force and effect.

18.2 Preservation of Intent

The invalid, illegal, or unenforceable provision will be replaced by a valid, legal, and enforceable provision that most closely reflects the original intent of the parties, to the fullest extent permitted by applicable law.

18.3 Survival of Remaining Provisions

All remaining provisions of these Terms, including any that survive termination or expiration, will remain binding on the parties with full force, ensuring that the rights and obligations of CEBS, Users, and Suppliers continue uninterrupted.

19. Notices

19.1 Form and Delivery

All notices, requests, consents, and other communications under these Terms ("Notices") must be in writing and delivered by one of the following methods:

Email to the recipient's designated email address.
In-app notification through the Spafinderpro.com messaging system.
Certified mail or courier to the recipient's registered address.

19.2 Notice to CEBS

Notices to CEBS must be sent to:

CEBS Partnership Services Corporation
Email: support@spafinder.com

19.3 Notice to You

Notices to you will be sent to the email address on file in your Account and/or via in-app notification. You are responsible for maintaining a valid email address and for checking your email and in-app notifications regularly.

19.4 Effective Date of Notice

Notices delivered by email or in-app notification are deemed received on the date sent, provided no delivery failure is reported. Notices sent by certified mail or courier are deemed received three (3) business days after dispatch.

20. Updates to Terms

20.1 Ongoing Review

CEBS periodically reviews these Terms to reflect changes in law, regulatory requirements, Platform functionality, or business practices. Updates ensure Spafinderpro.com remains secure, compliant, and user-friendly.

20.2 Notification of Significant Changes

For material revisions—such as changes to fees, dispute resolution, or liability limits—CEBS will:

Publish the revised Terms on the Platform with an updated "Last Updated" date.
Send email and/or in-app notifications summarizing key changes at least seven (7) days before they take effect.

20.3 Effective Date of Revisions

Unless otherwise specified in the notice, all changes become effective on the date indicated in the revised Terms. Non-material edits (typographical fixes, clarifications) may take effect immediately upon posting.

20.4 Your Acceptance of Updated Terms

Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Terms. If you do not agree with any change, you must immediately cease using the Platform and follow the account-termination process in Section 15.

20.5 Access to Prior Versions

An archive of previous Terms is maintained by CEBS. You may request a copy of any historical version by contacting support@spafinder.com.

21. Contact Information

If you have questions, concerns, or feedback regarding these Terms or your use of the Platform, please contact us:

CEBS Partnership Services Corporation
Philippines

Email: support@spafinder.com
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (PHT)

For urgent security issues, data breaches, or legal inquiries, please mark your email "URGENT" in the subject line so we can respond as swiftly as possible.

Thank you for reviewing these complete Terms of Use. By using Spafinderpro.com, you acknowledge that you understand and agree to each section above. We are committed to transparency and welcome any questions to ensure your experience is clear, safe, and reliable.